Welcome to Nomad Outdoor! We’re here to help you with any questions you might have about our products, services, and policies. Below, you’ll find answers to some of the most frequently asked questions.
Product Questions
What types of products does Nomad Outdoor offer?
We specialize in outdoor gear, including camp kitchen equipment, hiking clothing, hiking footwear, sleeping gear, and tents & shelters.
Are your products suitable for all seasons?
Yes, our products are designed to cater to various weather conditions, ensuring you’re prepared for any adventure, whether it’s a summer hike or a winter camping trip.
Shipping & Delivery
What are your shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs $12.95, and Free Shipping for orders over $50 using EMS, which takes 15-25 days after dispatch.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once dispatched, you’ll receive a tracking number to monitor your shipment.
Do you ship internationally?
Yes, we ship worldwide, except to Asia and certain remote areas. Our global reach ensures you can access our high-quality gear no matter where you are.
Returns & Refunds
What is your return policy?
You have 15 days from the date of receipt to return an item, provided it is in its original condition and packaging. For more details, visit our Returns & Refunds page.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. They will guide you through the process.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account & Support
How do I create an account?
You can create an account during the checkout process or by visiting our website and clicking on the ‘Sign Up’ button.
How can I contact customer support?
You can reach our customer support team at [email protected]. We’re here to help with any questions or concerns you may have.
Thank you for choosing Nomad Outdoor. We’re excited to be a part of your next great adventure!