Shipping Information

At Nomad Outdoor, we strive to deliver your outdoor gear as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be slightly longer during peak seasons or holidays.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: Delivered via DHL or FedEx. Shipping fee is $12.95. Delivery time is 10-15 business days after dispatch.
  • Free Shipping: Available for orders over $50, delivered via EMS. Delivery time is 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas and parts of Asia. If you’re unsure whether we deliver to your location, feel free to contact us at [email protected].

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward returns and exchanges process. Please review the details below:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Unused and in its original condition.
  • In the original packaging.
  • Return or exchange request initiated within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Sleeping Gear: Includes sleeping bags, sleeping pads, etc.
  • Hiking Footwear: Includes boots, shoes, etc.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and reason for return/exchange. Use the template below to ensure all necessary information is included.
  2. Receive Instructions: We’ll provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship it to the address provided in the instructions.
  4. Wait for Processing: Once we receive your return, we’ll inspect the item and process your refund or exchange within 5 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used during the purchase. Please allow the following timeframes for your refund to be processed:

  • Credit/Debit Cards: 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Return & Exchange Request Template

Use the template below to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Nomad Outdoor Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Provide a brief explanation]

Please let me know the next steps and provide the return address.

Thank you,
[Your Full Name]

Contact Us

If you have any questions about our shipping or returns policy, feel free to reach out to us:

Thank you for shopping with Nomad Outdoor. We appreciate your trust and are committed to providing you with a seamless shopping experience.